Managing Conflict Through Communication

Facts101 is your complete guide to Managing Conflict Through Communication. In this book, you will learn topics such as Communication Options in Conflict, Responding to Conflict: The S-TLC System, Managing Win�Lose Conflicts through Negotiation, and Managing the Conflict Climate plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.